Dulux Matt is a versatile emulsion designed for interior walls and ceilings. We desperately hope this won't happen this time. We always thought that Dulux was the best paint on the market but we have since changed our minds We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Its really easy to apply and covered the … Dulux quick dry gloss seems to stay white, very strange. I wanted them to pay for the cost of repainting all my interior woodwork, but they said they had no contract with me. Discuss the issues you have had with Dulux Paints and work with their customer service team to find a resolution. Oh how we regretted buying Dulux. I moved into new flat and used dulux white gloss to do all doors and skirting boards in main bedroom of which now all doors are faded to a horrible colour of yellow,i live on benefits and have been unable to pay out to repaint and think that dulux should compensate for this cost. We have used this exact paint before to paint our hall, stairs and landing with no problems. It’s truly awful. Dulux Renovation Range Tiles & Benchtops (Paint & Varnish): 2.1 out of 5 stars from 36 genuine reviews on Australia's largest opinion site ProductReview.com.au. Read honest and unbiased product reviews … Review Digest – With many colours to choose from the Dulux Weathershield has some unique colours and textures. Dulux interior emulsion paint has been perfected over 90 years and coats hundreds of thousands of walls and ceilings around the UK. I so wish I had read reviews before purchasing this paint. Review Summary; Specifications; Value for Money. The shade for 2021 is Brave Ground™. It took up so much of our time preping and painting only to see the brilliant white turn into foul yellow! Have left it 24 hours to dry and it's not even the same colour!! I am decorating the upstairs landing and have sugar soaped & rinsed off all the doors and frames. I HAVE NOW BEEN SENT A LETTER SAYING THAT NO ACTION WILL BE TAKEN TO RECTIFY THE PROBLEM BUT THAY HAVE SENT BE A LEAFLET FROM ICI TELLING ME TO TRY AND KEEP MY DOORS OPEN TO LET DAY LIGHT IN We have been using Dulux paints gloss and emulsion for over 20 yrs. But with the recent wet weather it has not reappeared. Dulux Paint Review. I am not sure to use CIC Dulux in other areas too. Deluxe quick dry gloss high sheen in pure brilliant white, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have pictures and receipts for the gloss. Many thanks Mark Lobley. Regards 3.1 (24) Finish Quality. hi, phone 07976284375 is the a chance the paint we had is faulty IE bad batch i still have 3/4 of a tin so if you need a sample i can drop it in to your store. Price £20 | Buy now from Amazon. The main advantage of this paint is its colour versatility. We use cookies to improve your experience on our site and to show you personalised advertising. After seeing watch dog 29th march it is Dulux fault. This time we decided to use the same paint extending into our dining room and study. Still I had no idea it was a KNOWN problem with Dulux. 109 reviews from Dulux Paints employees about Dulux Paints culture, salaries, benefits, work-life balance, management, job security, and more. • A litre of paint covers up to 13m²; the product is supplied in 2.5L and 5L tins. I did email newspaper at the time they advertised the problem but never heard back. So 10 tins of 2.5L Dulux gloss and many weeks out of my life, I am a very annoyed and disappointed customer. But also give you recommendations on how to stick to budgets, and what key things to consider in terms of who you buy from, how much you pay and how to be sure on the quality. the best paint in my experience is dulux trade, its the paint i always offer my guarantee to the customer on and i think i have probably tried them all. Your password has been sent to the specified email address. The first coat will need watering down first to create a sealing bond. Colours are also a factor and the bolder and wackier colours that the public demand are very difficult to achieve. ON COMPLAINING TO BLOORS IN DECEMBER 2012 I WAS TOLD THAT THAY WERE IN TALKS WITH ICI ABOUT THE PROBLEM !, we would advise to keep away from Dulux High Gloss. Dulux Easycare Bathroom Soft Sheen is an exceptionally tough moisture and steam resistant paint. Pay your way. They bought their own house after six months and left, by which time I had to do the job all over again. Match paint to your local conditions. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 2011-10-01T12:35:02+01:00 [email protected]. I started to paint one wall, I thought it looked a bit green but thought it would look better after a couple of coats. [protected], As a former ICI Paints employee (Slough offices) I have always been loyal to the Dulux brand of paint. You can find contact details for Dulux Paints above. The best products for your project. and £100 compensation. Hi All, I've got the decorators in to decorate my hallway and after some deliberation decided on Dulux Almond White which is a lovely warm creamy colour. We toyed with the idea of changing from Dulux altogether but changed our mind and have now gone onto Dulux Satin Gloss so we will wait and see how this goes. I am still not happy that Dulux did not issue any information on the problems they were having causing I should imagine 1000's of disatisfied customers. All 12 doors, door frames, skirting boards and dado rails throughout the 3 bedroom house were sanded, primed and then painted with two coats of Dulux. For the best results, the brand recommend liberally applying the paint with a brush or roller. Dulux Duramax is a range of high performance spray paint that provides long lasting colour, texture and finishes for your home projects. I applied them in August in adjacent rooms: kitchen and dining room. Im very upset as they now look a mess and blotchy. Nonetheless, the quick-drying formula and the Chromalock technology adds value to this paint. All the work from the previous day was ruined and all the doors and woodwork had to be stripped and started again. We got married in August 2010, we arranged with the Decorator to paint whole house, the white gloss on the wood work all went yellow within 2/3 weeks we could not understand what went wrong so we asked the Decorator to repaint all the wood work with Dulux white gloss, which again went yellow, we had to leave it because we could not afford to repaint again, this cost us double the amount of money for the Decorator and the paint. 670 likes. You can find contact details for Dulux Paints above. Thank you, Initial Dulux Paints complaints should be directed to their team directly. I applied the paint in my courtyard, but two day after there we6rain and the paint washed off. It is safe to use in enclosed spaces and, once dry, is non-toxic. Dulux or Crown paints (trade) are the best the rest are a rip off. There were six doors alone! I recently purchased loads of dulux paint from b and q, hall road, norwich.Was a bit upset as they don't stock trade gloss anymore.My partner said surely the normal high gloss would be just as good.Having just decorated my hallway, six doors, with trade undercoat and trade gloss, I decided to decorate my living room.I am so disappointed with the finish on my doors.High gloss, it is not and Brilliant white definitely not.To top it off, I cannot find my receipts, so I am not a very happy bunny. COLOUR ACCURACY: Note that the on-screen colour representations are not necessarily precise representations of actual paint colours due to variance in monitor calibrations. Mrs W Neal. [protected]@ntlworld.com, I have purchased a 2.5L tin of Dulux emulsion from b&q kidderminster. Reviews from Dulux Paints employees about Job security & advancement I award the Dulux polished pebble paint 4 out of 5 stars. Come in store for cheap exterior paints, stains and varnishes. Very annoyed and shattered!! Coverage was certainly not one coat, but more importantly it has dried to a high gloss, not satinwood (please see the attached photo). To ensure best accuracy, test your colour choice at home by ordering Dulux Sample Pots and A4 Colour Swatches. I could not understand it, I thought maybe the previous owners were heavy smokers or something! Hi, I am really sorry to hear of your colour issue. MR EDWORTHY THISTLE HILL ESTATE MINSTER. • A litre of paint covers up to 13m²; the product is supplied in 2.5L and 5L tins. I have recently used two if your paints. YET MY NAIBOURH HOUSE WAS ALSO A NEW HOUSE THAT WAS PAITED WITH THE SAME PAINT AND HAD THE SAME PROBLEM THIS WAS REPOTED TO BLOOR HOMES WHO CONTACTED ICI WHO SENT SOMEONE ROUND TO INSPECT THE PAINT AND THAY AGREED TO REPAINT THE WHOLE HOUSE THIS WAS A YEAR BEFORE MY HOUSE WAS BUILD BUT YET BLOOR HOMES STILL WENT AHEAD AND PAINTED MY HOUSE WITH THE SAME PAINT. Review Digest – With many colours to choose from the Dulux Weathershield has some unique colours and textures. Used 2 different 5litre tubs of this paint purchased from same shop within a week, mixed well both times, applied using same roller/brushes. Rob & Sally Gill Thousands of customer product reviews. Dulux Bathroom Plus Soft Sheen Paint: The best bathroom paint you can buy. Spotted the same colour in the easy care range, so even though it’s £6 more expensive I bought it. Had been looking for Sapphire Salute in regular matt in 4 different shops, all shelves empty. I bought 4 20lt dulux 12 weather guard about a year ago the exact date was the 25 August 2018 to my surprise after 1 year the extior wall has started flaking and is now peeling, I however used plaster primer before painting as instructed by the dulux team at dulux jacobs in Durban but still my wall flaked an started peeling, please advice on the way forward as I would like a refund on this paint. The product boasts a long-lasting finish, but it isn’t hardwearing. It's THE perfect colour, it sometimes looks ash rose. The store is Barnitts, 23 -26 Colliergate, City Centre, YORK Tel: 01904 797170 Email address . I hadn't kept the receipt from the retailer so I couldn't go back to them for compensation. Dulux Paints. Please note we followed all the application details correctly. The normal finishing process is 2 full coats of Dulux Trade Vinyl Matt but on previously painted surfaces in good condition where similar colours are used, 1 coat may be sufficient. I waited until the next day and it is khaki, not at all the colour of the sample. Every year, Dulux colour experts translate global design trends into the new Colour of the Year. As the paint was dulux i thought i was buying the best product. My Mobil number [protected]. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dulux Paints Customer Service. Rated 5 out of 5 by Marty020379 from Damp paint I was after some damp proof paint to cover some damp patches on an external wall. I took 3 Dulux tester pots to the counter and asked if they were 3 for £1 as it didn't state so on the shelves, the assistant told me no, not in their store and took me to see a disclaimer notice they had put up - I said but it's been advertised on TV and that is fraud but it didn't make a difference they were still charging £1.69 each. Would love to hear from anyone else who has had a problem with water based dulux paints. [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Find helpful customer reviews and review ratings for Dulux Easycare Kitchen Matt Emulsion Paint For Walls And Ceilings - Frosted Steel 2.5L at Amazon.com. If they had put a recall notice in the DIY stores at least we would have known about it. INCLUDING WARDROBE DOORS I award the Dulux polished pebble paint 4 out of 5 stars. In both cases I have attempted to cove up marks by repainting in each case the mark has not been covered up and shows through. Free returns. Read honest and unbiased product reviews from our users. Select Your Cookie Preferences. Hi for years now we have used Dulux Once on all our paint work. 109 reviews from Dulux Paints employees about Dulux Paints culture, salaries, benefits, work-life balance, management, job security, and more. © 2004-2021 ComplaintsBoard.com. The same thing happened after a matter of weeks. Let one of the UK's leading paint brands inspire your living room, bathroom or kitchen. Everyone i showed said i couldnt have used dulux that would not happen with dulux !!!?? Capture the Classics For a beautiful, timeless colour scheme try the subtle shade of Tranquil Retreat with a contrasting roof in Colorbond Monument. Latest review: We decided to paint cupboards and benchtops with the Reno range, the cupboards are reasonable in finished state. At the time we just put it down to maybe a bad batch of paint and had to leave it because we could not afford to repaint. we have used Dulux paint for many years and often the Natural Hints with out any problems. Description from Robert Dyas/Dulux. Browse fabulous emulsion colours, from soft sheen and silk to matt, and find everything you need for your next outdoor project. Dulux wall and ceiling paints are available in various colours, finishes, room suitability and sizes; giving you the option to tailor your paint to your requirements. the same thing has happened, all the house needs doing again, COME ON DULUX SORT THIS OUT!! In the April I realised how yellow the paint work had become, and my bedroom which had been painted for 18months was whiter than the rest of the house. This review of Dulux Easycare Polished Pebble Matt Emulsion Paint 2.5L will start with an overview of what to look out for when buying products in the Painting & Decorating category. I recently purchased Once Satinwood Brilliant White in 2.5L as I wanted a one-coat option to cover previously painted light coloured woodwork in my hall, stairwell and landing. Dulux Paints. Can I get a refund on this paint please, and advice on how to prepare this paintwork for covering with the new paint that I have had to buy. Painted our house with Dulux Brilliant white gloss paint when we moved in, in June 2005. I have just been on to complaint to Dulux and they were very helpful!! Followed by undercoating with Dulux professional undercoat in pure brilliant white which was given a couple of days to dry. Very disappointed customers. This cost me £2000. He is 74 years old, so it was a real effort. wickes gloss in white will yellow after a short time. It is also very thick paint that will cover bare plaster in just two coats. The color is Timeless & it says on the tin that you may need two coats. I am attaching the photos. The sample square was a dark blue grey, which is just what I wanted. Everything fine! As it was a refresh we blended the whites in places. They certainly get talked about on the Decorators Forum an awful lot. Dulux Quick Dry Gloss Paint – Brilliant White, 750ml Touch dry in 1 hour Self-undercoating, wipeable, non-yellowing Low-odour formulation However, I am sure that these can just be patched up and back to being perfect with ease. Hi me and my partner bought 3 tins on dulux Gentle Fawn matt paint, we had 1 tin of a different batch which we had used on another room,prepared the room as instructed sanded the wall wiped them down we had had a wardrobe plaster boarded up then skimmed. Its not yellowed on the stuff he put on first, only where i've touched up. They claim their paint line will stand the test fo time for 15 years according to their website! Bit of a stupid question this but Brewers sell Dulux Trade paint, silk emulsion, for around £12.50/Litre, whereas the likes of Homebase’s Dulux silk emulsion is £8 for 2.5L. Limited edition Dulux Colour Forecast 2021 colours available The Dulux Colour Forecast 2021 is comprised of three tonal palettes inspired by a connection with nature. It is not washable, therefore it’s hardly intended for a high-traffic area, but it is ideal to use in a well-ventilated hallway, providing satisfactory results. It really is completely flat - no sheen whatsoever. On Sun May 17th, we decided to Texture paint some old rendering in our front yard. I have always used Dulux before and never had this problem. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. In January last year I painted my house from top to bottom with the exception of my bedroom. Note: If you have registered before 24th April 2019, you will need to re-register on the site. after spending time and money to decorate the staircase we now find it has gone from white to yellow, this is not good enough as my husband is now 60yrs old and not in the best of health it took him weeks to complete it and i could not help as im disabled we always use dulux and cant believe that you as a company could let this happen. I decorated my hallway in 2010 including 5 doors using dulux pure white one coat gloss and couldnt believe it was turning yellow?? Can you please call the Advice Centre on [protected] or advise the best telephone number to contact you on. i had a decorator paint every door 11 in total and every other piece of wood work inthe home i moved into at the end of agust 2011 by christmas all had turned yellow i was blaming my local diy store for selling me old paint but after hearing about watchdog programe im sure its faulty batch of paint . Lee I would like someone to come and sort this out because if I wanted paint to only last me a year I would've bought cheap paint instead I went for something I thought was quality. “paint that wont dry” Written on: 06/10/2018 by mushchop (1 review written) painted my door frames with satinwood and after 36 hours is still wet we picked this as the colour was just what we were after,totally put me of Dulux paint… We painted our entrance hall 2 months ago and within 1 month it was turning yellow. however, johnston is actually a decent paint, ive had good results both interior and exterior with it. But I found out that dulux paint is not right which we are buying from Sutton Coldfield Birmingham is really thin and runny .Gloss paint should not be like that home base taking the paint out and mix some thing else in there to make it watery.Dulux should investigate .in six months glass paint coming off from door like a paper.it has let me down and waste of my money and time Use our Dulux Trade colour chart to choose your perfect paint shades. I didn't expect this of a top brand paint, I'd like to know why this has happened please?? It's of great quality, its readily available, you can match any colour you like at a palatable price. What have you done Dulux? • The water-based formulation has a low odour and low content of VOCs. After getting married and decorating our new home in 2010 we are very disapointed with the now yellow wood work. Select Your Cookie Preferences. I’ll take you through the more mainstream trade products from the Dulux exterior paint range which you can use as a guide. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. !, and guess what ? Select painters near you and get a free quote! Why did you change your perfect paints? I've just read a few reviews on it though and some people are saying that it doesn't cover very well, need to use loads of coats, and that it's not worth the extra money. Are they allowed to do that? Read honest and unbiased product reviews from our users. ” Written on: 26/04/2015 by 472Waddell (1 review written) I've been buying Dulux paint for nearly 50 years, but after my recent experience with their Weathershield exterior paint, I will never buy their products again ! We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it under Dulux Assurance. They want a sample of the paint on paper and photos, I dont think the photos will turn out but will do it anyway. I was lucky enough that the tenants had moved in by then and did not mention it, which surprised me. Kenneth Skitt. Dulux interior paints apply like a dream. l had to re-paint my hall and 7 doors and banister.After only 5 months l couldn't believe it had discoloured so much in such a short time.You could really see the difference and my husband thought l must have used old paint but l assured him it was a new tin.Dulex should have come clean sooner and saved everyone time and effort as well as moneyt!Unfortunately for me l don't have my receipts or any pictures! Find helpful customer reviews and review ratings for Dulux Easycare Washable & Tough Matt Emulsion Paint For Walls And Ceilings - Ivory 2.5L at Amazon.com. I fact the paint seems translucent. You may bring any of the paint colour chip numbers to your local Dulux Paints store to … In some places, after only a few months the paintwork looked as if it had never seen paint for years!! Always used Dulux paint in the past as we were recommend by our builder who said never use any other paint, it's the best. Apple Pay accepted in store. So I'm going to have to repaint the whole room, such a waste of time and money. In December 2011 I had my entire house painted white - including 9 doors, skirting, architraves and bookcases, and now all the woodwork is turning yellow. Certainly no reflection of the work now ahead of me. SG1 4RX I bought this paint in matt & eggshell for the wood work so not cheap! The trade emulsion is available by big dog Dulux. So two months ago I purchased Ronseal Diamond Hard Satinwood in white which guarantees not to yellow and did the whole job for the fourth time and FINALLY it is white - it does exactly what it says on the tin!!